Aquatech Aquarium Service

David and Chiao are amazing! They called me back quickly and came out to our house the next day. In 16 minutes, David fixed our issue. I'm so happy I found Aquatech and I'll use them again in the future!

My dear friend Jack needed help with his aquarium and I suggested this establishment because of great reviews on YELP! I love our community and this place provided him with a great and knowledgeable technician who was lovely and he immediately signed up for their twice monthly service. The power of yelp reviews is astonishing, and I am so happy to be able to use it not only as a Yelp elite reviewer, but as somebody looking for suggestions for services that I am not well versed in. So, thank you to all of you people who help others by opining and sharing! I appreciate all of your insights and recommendations!
My friend had a fantastic experience! And his fish were happy too!

Chiao was very helpful and knowledgeable about an issue i was having with my koi. So happy I found her.

Doesnt answer, either is really successful and busy or does not care to make a new customer. They should improve customer service

Thank you Harold for bringing our 35 year old tank back to life!
Harold provided such unique fish and made their home absolutely beautiful. Not only was he eager to share his vast knowledge about aquatic life but he is always readily available to answer any of our questions!
My husband and I could not be happier with his services. Thank you again, Harold!

Nice Custom Fish Tanks & Stands @ A Reasonable Price Good Craftsmanship & Materials Used in Preparation For Completion.

Wow! Harold is a WORLD of knowledge and incredibly helpful when it comes to taking care of fish, tanks, cleaning, filters, water, etc.

We hired him to come and check out our cloudy beta fish tank that we were having trouble keeping clean. He was very thorough and patient while walking me through all of the steps on how to maintain the tank and how to keep our fish happy.

Highly recommend Harold for any and all of your fish tank/ aquarium needs!

Although I did not get a chance to work with Harold overall, I will say I think he is good at what he does. I was very impressed with his knowledge of freshwater fish and aquarium set up.

However, I wanted to set up a saltwater tank in my living room. He took the time to come visit my home and see the layout and discuss options. He was patient with me during the initial visit in explaining how set up and service works.

My main issue with Harold is that he is too overbearing for me. Maybe that works for others. First example, I told him when we first met that I wanted a saltwater tank set up. But he spent 30 minutes trying to talk me out of and go with a freshwater tank. He probably gave me every disaster story associated with saltwater tanks! I stood firm in wanting a saltwater tank and he ultimately was willing to set up a saltwater tank, so I guess that wasn't a huge deal. But it definitely slowed me down in completing the deal with him. He seemed a bit less motivated when I insisted on going with a saltwater tank.

In the end, I think he prefers to do freshwater tank set up. I think freshwater set up is his wheelhouse, and it looks like most of his work on his website and on Yelp displays freshwater tanks. I was not comfortable going with him for saltwater set up because it did not seem like it was his focus. If I'm wrong, I am sure he will be on here to aggressively correct me.

Another issue for me was how he went about charging me. I wanted to order a specific canopy/cabinet. I am not sure if I was out of order or not, but I looked up the manufacturer and the canopy/cabinet and the wholesale price was $1300 fully assembled. I didn't know that that was secret information that I, as the end consumer, was not supposed to know. When I asked Harold for the cost for the canopy/cabinet he would charge me, he gave me a quote of $3300. I then asked him how much he was paying wholesale for charging me $3300. He responded, "what I mark up is my business" although he advised me that he was cheaper than a pet store.

After I thought about it, I actually was inclined to accept his $2000 markup. I thought maybe that's the way it works in his business. But his responses, both verbally and via text, were just too aggressive and rude. I do not think my words or texts were so rude to deserve his rather aggressive responses.

Overall, I think he is very competent. I just think he is a bit overbearing for customers who want a more cooperative approach. I needed someone a bit more able to listen and slow down. I didn't feel listened to very well.

Again, I don't recommend against him. But I he just wasn't the right pick for me based on my experience explained above.

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Everything Harold said in his response below is correct. I did give him a deposit and he promptly returned it to me once I decided not to go further. I think the rest of his response makes all the points I wanted to convey in my review. I do not think I need to say anymore.

Harold has been servicing my tank for a few months now and it has never looked better. He is always on time and he really cares about the work he does. He's very knowledgeable on fish and their maintenance as well. I took his suggestions on sprucing up the tank and really like the new fish he put in. If you're in the South Bay and need help with your tank, you should definitely consider using Aquatech for your aquarium!

Really diligent and excellent guy... Harold makes the best fish tanks and Does the best servicing I've seen... very knowledgeable also and really cares about giving you great service